Facebook has attempted to help Page owners eliminate spam by filtering suspicious comments. It’s a good idea, but the algorithm Facebook is using to decide if a post is spam appears to be a bit overactive lately, causing some users to feel that Facebook is censoring their comments by marking them as spam, hiding the comment, and even showing a pop-up meant to discourage users from posting.
Here’s how to check for hidden posts (spam):
- Go to your Facebook Page, open your Admin panel. Click Edit Page, then select “Use Activity Log” from the dropdown menu
- On the right side of the page, click “All” and select “Spam” from the dropdown menu
- Find any posts or comments that you don’t want hidden – then select the little circle at the right of the post
- Click the circle, and choose “Unmark as Spam”
I’d recommend that you frequently check your Facebook Page for comments that your fans have posted, but have accidentally been categorized as spam.
Encouraging people to post questions and comments on your company’s Page is a good way of building a community, and keeping your Facebook fans engaged and active with your brand, so you definitely want to respond when fans leave comments on your photos and status updates. Keep in mind that these “marked as spam” or “hidden posts” will not show up in your Facebook Notifications. In fact, you might not even realize that some comments are invisible, or hidden from the post thread.
Mysterious 3 Dots
If you happen to be reading through the comments on your status update or photo, you might notice a peculiar row of 3 dots at the top of the thread, just below the Like – Comment – Share links. (I mentioned this in a previous post about Facebook censoring your comments.)
When you click on the 3 dots (like a “reveal more” button), all the comments in that thread which are marked as spam appeared greyed out and faint. Simply click “Not Spam” and they will now be properly visible comments.
I hope this covered all the ways how to find hidden comments that Facebook has marked as Spam.
Have you found any missing posts that were marked as spam and hidden?
Did the comments that were hidden by Facebook contain profanity?
Were they from “Fans” or “Subscribers” or just a random person who posted a comment?
Don’t forget to share this article, especially if you someone who uses a Facebook Page for their business.